Housekeeping in london
Meet The Team
YOUR HOUSEKEEPING TEAM
Polly’s Trusted
Cleaning Team
At Polly, we understand that your home deserves nothing but the best. That’s why we are selective in choosing our cleaning team. We ensure that every team member is, not only background checked, but also embodies the highest standards of professionalism and integrity.
Our dedicated professionals are committed to going the extra mile when cleaning your home. They will always arrive punctually and be prepared to maximise every moment of their time with you. With their efficiency, they ensure that your needs are met swiftly and thoroughly, allowing you to enjoy a pristine and welcoming environment.
Friendly and well mannered, our team members are not just professional housekeepers; they are trusted partners in maintaining the elegance of your home. You can count on them to be reliable and trustworthy, delivering a service that reflects your own high standards.
Meet the Founders
Josh
Co-Founder of Polly.
Josh loves building brands that have an emphasis on amazing customer service.
In his spare time, Josh loves walking, painting, and playing with his doggies with his partner Catherine. He also enjoys visiting Italy in the hopes of improving his cooking skills.
Catherine
Co-founder of Polly.
Catherine loves Interior Design and anything house related. She worked as an Interior Designer for many years and loves walking the dogs with Josh around National Trust properties. Catherine also enjoys collecting unique antiques from local markets.
Our Management Team
Jane
UK Manager.
With a background as a domestic cleaner for over 20 years, Jane’s efficiency and leadership skills keep Polly running smoothly. She enjoys cooking and often brings in homemade treats for the team.
Sam
Area Manager for London.
Sam’s problem solving skills make him an asset to the team. He’s interested in magic tricks and likes to learn new ones in his free time. His guilty pleasure is watching deep cleaning house videos on Instagram!
Charlie
Area Manager for London.
After working for commercial cleaning and domestic cleaning companies in London, Charlie’s recent transfer to our head office has been a smooth one.
His enthusiasm for team building is infectious.
He has a keen interest in history and occasionally likes to share interesting facts about Victorian cleaning methods.
Amelia
Payroll & Accounts.
Amelia’s eagle eye for detail keeps Polly’s finances in perfect order. In her free time, she’s learning to play the guitar. She enjoys practicing new songs, and often performs for friends and family in her living room.
Chiara
Social Media & Content Manager.
Chiara’s creativity shines through in Polly’s online presence. She enjoys traveling when she can and likes to share travel tips with her Instagram followers.
Sylvia
Customer Service Manager.
Sylvia’s friendly demeanour and problem solving skills keep clients happy. She enjoys watching stand up comedy and occasionally attends local shows.
Our Head Housekeepers
Grace
Head Housekeeper for Central London.
Having worked as a cleaner in London for many years, Grace’s attention to detail is exceptional. When she’s not at work, she enjoys tending to her small balcony garden and growing herbs.
Omar
Head Housekeeper for North London.
Omar’s house cleaning and organisational skills are unparalleled. He ensures our North London team maintains high cleaning standards. In his free time, he enjoys playing video games and watching sports tournaments.
Priya
Head Housekeeper for West London
Priya has a talent for making even the most difficult cleaning tasks look easy. She enjoys cooking and has been trying out different Thai recipes at home. She hopes to visit Thailand someday.
Luke
Head Housekeeper for East London.
Luke’s leadership keeps the East London housekeeping teams operating at peak performance. He enjoys jogging, sailing, rock climbing and is considering signing up for a charity run next Spring.
Samantha “Sam”
Head Housekeeper for South London.
Sam’s customer service skills makes her an asset to the team. She’s interested in gardening and likes to grow fruit and veg which she loves to share with some of her colleagues and clients.
Rasheed
Head Housekeeper for Greater London
Rasheed finds spring cleaning especially therapeutic and takes great pride in getting his clients’ homes in order.
He’s also a devoted plant dad and loves his garden.
How it works…
Housekeeping redefined.
Our bespoke housekeeping services are designed to elevate your lifestyle. This allows you to focus on what truly matters; your family, career, and your personal pursuits. With careful attention to detail and a dedication to excellence, Polly will turn your living space into a sanctuary of cleanliness and order.
Book Online
Select your desired cleaning services and preferred schedule with just a few taps.
Match
Our management team pairs you with a skilled, vetted housekeeper who fits your specific needs.
Relax
Relax and enjoy a spotless home while your housekeeper handles those mundane household chores.
Award-winning customer service
Customer service,
that listens!
At Polly, we carefully select our team in order to uphold the highest standards of professionalism and integrity. Every team member, from housekeepers to customer service representatives, undergo thorough background checks and training. Our dedicated team go the extra mile to ensure your home is well cared for, allowing you to enjoy your free time.
What if I'm not satisfied with my housekeeper?
We understand the importance of finding the right housekeeper. The Polly app lets you get to know your housekeeper before they arrive, helping build trust from the start. All of our team members will go the extra mile, however, If you are not happy with your housekeeper, you can trial another member of the team to see if they suit your dynamic better
Incredible service
We get our life back!
Polly Housekeeping
Frequently Asked Questions
What happens if my housekeeper is off sick or on holiday?
We’ll notify you in advance and arrange a trusted replacement housekeeper to cover your scheduled cleaning session.
How much is the hourly rate for house keeping?
At Polly, our monthly housekeeping subscriptions start at just £250. Say goodbye to the hassle of leaving exact change for your housekeeper and an unreliable service. With the Polly app, you can relax, knowing your home is in expert hands. Your convenience and peace of mind are our top priorities. If you ever wish to cancel your subscription, simply contact us at [email protected], and our friendly team will gladly assist you.
Can I book additional time onto my existing clean?
If you would like to make any changes to your subscription, like adding additional hours please contact our customer service team. They are on hand 24 hours a day to update your booking.
How do you select the right housekeeper for me?
Similarly to other cleaning services in London, we match you with our housekeepers based on your location, schedule, specific cleaning requirements, and the size of your home.
The Polly difference is that we won’t just pick any house cleaner, we will try to pick someone who we think will suit you specifically. They will be in your home each week, so it has to work for you!
Can I meet my housekeeper before committing to regular cleaning?
Absolutely! We arrange a discounted trial clean to ensure you’re completely comfortable before your subscription commences.
Are there any additional charges that we have to pay?
There are no additional charges for our core house cleaning services, including our house deep cleaning services.
All additional deep cleaning or general tasks are included within your session. However, if you wish our cleaning professionals to use Polly house cleaning products there is an additional charge.