Housekeeping in london
How it Works
Built on lasting, professional and trustworthy relationships…
At Polly, we elevate your home with luxury housekeeping tailored to your lifestyle. Our trained professionals provide exceptional cleanliness, transforming your space into a sanctuary. Enjoy hassle-free service adjustments and connect with your housekeeper via our app. With our satisfaction guarantee, we’ll make it right if you’re not completely happy.
Reclaim your time in just 3 simple steps…
Book Online
Select your desired cleaning services and preferred schedule with just a few taps.
Booking Polly’s housekeeping services couldn’t be easier. Our 24 hours user-friendly online platform allows you to arrange your preferred times and frequency of visits within the month, tailoring the services to suit your lifestyle. This includes any additional tasks that you need your housekeeper to complete.
With our monthly rolling subscription there is no need to worry about cash in hand, the fee will simply be charged to your card, leaving you to relax knowing your booking is confirmed before your housekeeper arrives.
Match
Our management team pairs you with a skilled, vetted housekeeper who fits your specific needs.
We take great care in pairing you with the perfect housekeeper. Our management team diligently selects one of our skilled and thoroughly vetted domestic cleaning professionals who align with your specific requirements and one that will complement your household’s dynamic.
Once we’ve carefully matched you with your ideal housekeeper, we will then arrange a discounted trial clean at your home. This allows us to accurately confirm the time required for your cleaning needs, ensures that your housekeeper fully understands your expectations, and most importantly, allows you to confirm that you’re completely satisfied with our selection of housekeeper for you.
Relax
Relax and enjoy a spotless home while your housekeeper handles those mundane household chores.
With all arrangements in place, it’s time for you to sit back and relax, knowing your home is in capable hands and that your housekeeper will remain consistent, providing you with high standards and dependable service without unexpected changes.
With our monthly rolling subscription for our services, the fee will be taken out automatically, but do not fret, if you need to make changes to your subscription then our friendly team will be happy to help. Contact our customer service team [email protected]
Finding a housekeeper who matched our schedule and expectations made everything easier and more comfortable. The process was seamless from start to finish.
Annie & Robert
Your customer service team
Meet your Matchmakers!
Jane
UK Manager.
With a background as a domestic cleaner for over 20 years, Jane’s efficiency and leadership skills keep Polly running smoothly. She enjoys cooking and often brings in homemade treats for the team.
Sam
Area Manager for London.
Sam’s problem solving skills make him an asset to the team. He’s interested in magic tricks and likes to learn new ones in his free time. Sam’s guilty pleasure is watching deep cleaning house videos on Instagram!
Charlie
Area Manager for London.
After working for commercial cleaning and domestic cleaning companies in London, Charlie’s recent transfer to our head office has been a smooth one. His enthusiasm for team building is infectious.
Award-winning customer service
Customer service,
that listens!
At Polly, we carefully select our team in order to uphold the highest standards of professionalism and integrity. Every team member, from housekeepers to customer service representatives, undergo thorough background checks and training. Our dedicated team go the extra mile to ensure your home is well cared for, allowing you to enjoy your free time.
What if I'm not satisfied with my housekeeper?
We understand the importance of finding the right housekeeper. The Polly app lets you get to know your housekeeper before they arrive, helping build trust from the start. All of our team members will go the extra mile, however, If you are not happy with your housekeeper, you can trial another member of the team to see if they suit your dynamic better
Incredible service
We get our life back!
Polly housekeeping
Frequently Asked Questions
I love your illustrations but why do you not have any photographs of your team?
We appreciate your interest in our team!
The use of illustrations instead of photographs for our team is a deliberate choice that aligns with our commitment to privacy and security.
Here’s why we’ve made this decision:
Protection of High-Profile Clients: Some of our professional cleaners work for high-profile individuals. By using illustrations, we help protect not only the privacy of our clients but also the security of our team.
Privacy Measures: We have implemented strict privacy measures to ensure that both our clients and team can feel safe and protected. The use of illustrations is one aspect of these measures.
Tailored Privacy Solutions: We understand that each client’s privacy needs may be different. We can tailor our approach to suit your specific requirements, ensuring your home and privacy are protected from unwanted attention.
Professional Discretion: We are a professional cleaning service and our use of illustrations demonstrates our commitment to professional discretion, which is crucial in the housekeeping industry, especially when working with high-profile individuals.
Consistent Brand Image: The Polly illustrations contribute to our unique and consistent brand image while serving the important function of protecting privacy.
We believe that this approach allows us to maintain the highest standards of privacy and security for everyone involved, while still giving you a sense of our team’s personality through our charming illustrations. If you have any specific concerns or requirements regarding privacy, please don’t hesitate to discuss them with us. We’re always happy to accommodate our client’s needs to ensure their comfort and peace of mind.
What additional services can I book during my cleaning session?
You can select any additional task you may need for your house. Along side booking the specific room you want your house keeper to focus on.
For example, if you are looking for carpet cleaning services for your living room, there’s no need to outsource this to another company and pay an additional fee. Or perhaps you are looking to add additional rooms like a kitchen and bathroom to your booking? With Polly we are happy to accommodate these changes during your time slot, all you have to do is select these options in the app 2-3 days before your housekeepers arrival.
Can I choose which housekeeper I want?
We have many Polly cleaners in London that we can match you with. We strive to provide you with an ideal match; however, should you not be completely satisfied, we’ll happily suggest an alternative housekeeper for you to meet.
How do you handle breakages?
For your protection, we’re fully insured against accidental damage up to £10 million. To process any claims, please contact our customer service team within two weeks of the incident.
Who do I talk to regarding a payment issue?
Our friendly team in our accounts department will be happy to help with any queries relating to payment and billing issues.
I no longer need a housekeeper, how do I cancel?
We are sorry to see you go! Please contact our customer service team by phone, or email [email protected] to cancel your subscription.
Are your housekeepers police checked?
As a professional housekeeping service in London, of course, our team are police checked and thoroughly vetted by our trusted management team.
I am looking for housekeepers near me in Manchester. Do you offer this service there?
We currently only offer housekeeping services in London but we are looking to extend our reach to Manchester.
Please register your interest in our new branch here >