Luxury hoUSEKEEPING LONDON
Our Housekeeping Services
POLLY HOUSEKEEPING LONDON
Caring for Your Home,
Your Way…
Have you ever dashed out of the house, only to remember you’ve forgotten to hang out the washing? Or perhaps you’ve returned home after a long day to find your plants looking rather forlorn?
With Polly, these worries become a thing of the past. Simply add these tasks to your housekeeping schedule, and we’ll ensure your laundry is fresh and your greenery is thriving.
At Polly, we pride ourselves on offering a comprehensive housekeeping solution tailored to your unique needs. Our service structure is designed with flexibility and high standards in mind.
Our Core Services
Every client that books regular appointments, benefit from our meticulous core housekeeping services. This foundational package ensures we clean your home thoroughly, covering all essential areas and tasks to maintain a spotless living environment.
Kitchen
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Dust and Wipe all accessible surfaces
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Wipe the exterior of kitchen cupboards and visible appliances
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Clean Microwave interior and exterior
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Wipe Switches and all Kitchen Hardware
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Wipe worktops
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Wipe and clean accessible lighting fixtures
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Clean sink
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Wash dishes and load dishwasher (if applicable)
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Put away clean dishes
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Clean Hob
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Take out the rubbish and recycling bins
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Dust surfaces
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Hoover and Mop Floors
Living Areas
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Dust and Wipe all accessible surfaces
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Wipe Switches and decorative hardware
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Wipe Cabinetry (where applicable)
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Wipe and clean accessible lighting fixtures
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Clean Mirrors
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Hoover and Mop Floors
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Plump soft furnishings
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Put away toys/objects/books (where applicable)
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Clean the Fire hearth (where applicable)
Bathroom
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Dust and Wipe all accessible surfaces
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Wipe the exterior of bathroom cabinetry
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Clean Toilet, Shower, Bath, and Sink
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Wipe Switches and all Bathroom Hardware
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Wipe countertops
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Wipe and clean accessible lighting fixtures
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Clean Mirrors
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Take out rubbish bins
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Fold Towels neatly
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Hoover and Mop Floors
Bedroom
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Dust and Wipe all accessible surfaces
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Strip/make beds
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Wipe Switches and decorative hardware
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Wipe Cabinetry (where applicable)
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Wipe and clean accessible lighting fixtures
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Clean Mirrors
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Hoover and Mop Floors
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Strip existing bed linens (if required)
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Plump soft furnishings
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Put away toys/objects/books (where applicable)
Simple Housekeeping
Our Polly housekeepers tackle every task with precision and care. No job is too complex or mundane for our skilled professionals, who are committed to providing thorough, reliable service that helps simplify your life and gives you more time to focus on what truly matters.
Popular Addons
Whether you need a helping hand with the ironing pile or want to ensure your orchids are properly tended to, our skilled housekeepers are here to assist. By offering this bespoke approach, we ensure that no detail is overlooked. Speak to our friendly team today to discuss our services or iron out any questions… pardon the pun!
Laundry
Let us take the hassle out of your washing routine. Our skilled team will sort, wash, dry and fold your garments with meticulous care, ensuring each item is treated according to its specific care label. From delicates to everyday wear, we’ll keep your clothes fresh and properly maintained.
Fridge & Freezer Clean
Keep your kitchen fresh with our thorough fridge and freezer cleaning.
Pet Care
Give your beloved pets the care they deserve when you’re unavailable. We’ll ensure your furry friends receive their regular meals, fresh water, and daily exercise according to your specified routines. Our pet loving staff will provide companionship and attention whilst maintaining their schedule.
Ironing
Transform your crumpled clothing into crisp, professionally pressed garments with our attentive ironing service. Our detail oriented staff ensure impeccable results across all fabric types. We’ll ensure your wardrobe looks immaculate, from business attire to casual wear, all neatly pressed and hung.
Indoor Plant Care
Keep your plants thriving with our attentive plant care service. Our team will water your plants according to their specific needs, check soil moisture levels and remove dead leaves. We’ll help maintain your green spaces whilst you’re busy or away.
Bed Making
Experience hotel quality comfort with our bed making service. We’ll strip and replace bed linens, plump pillows, and create perfectly tucked corners for that pristine finish. Using your fresh linens, we ensure every bed is beautifully made with hospital corners and precisely arranged pillows.
Polly Concierge
Enjoying a fresh bunch of flowers delivered to your door is one of lives simple pleasures. With Polly Concierge we organise these small touches for you.
Anything from booking appointments, organising a flower delivery or taking out your dry cleaning we will arrange, simply to make your life a little easier.
Event & Hosting Prep
From setting up tables to laying out partywear and decorating, we ensure your event is ready to impress.
Waste Disposal
We will take care of moving your indoor bins to the outdoor bins and sanitising them, leaving your home clean and hygienic.
Please note this service only applies to indoor bins.
COMMERCIAL CLEANING LONDON
Did you know?
We service businesses too!
We proudly maintain London’s most prestigious properties, from upscale AirBnBs and sophisticated event spaces to boutique hotels and contemporary office environments. Our professional cleaning service ensures your business maintains its exceptional standards and five-star reviews.
Polly housekeeping
Frequently Asked Questions
What hours can a housekeeper be booked for?
We offer flexible scheduling to accommodate your lifestyles:
Our standard cleaning services in London operate between 7am – 7pm daily
All time slots can be customised to your specific needs, and we’re happy to arrange consistent scheduling that works around your household’s routine.
Do you offer weekend and holiday services?
Yes, our cleaning professionals are available for the following:
Full weekend coverage
Bank holiday service
Special event support
Seasonal scheduling
Holiday period coverage
If you are looking for a cleaning company in London for changeovers in your holiday rentals or Airbnb’s please see our commercial partnership page here >
Do I have to pay a separate fee for each additional task?
No, you do not have to pay an additional fee for each task. Our professional cleaners will aim to get all of your household tasks done within the timeframe you have booked for that day.
Please note however that when booking and selecting tasks, our customer service team may suggest additional time to be allocated depending on the tasks you choose.
What if the additional tasks do not cover all my needs?
We pride ourselves on complete flexibility:
Our bespoke custom Service Plans are created specifically for your home. These bespoke solutions are developed by your cleaning team for your own unique requirements.
For your peace of mind, our house cleaners can regularly review your cleaning plan to adjust to changing needs.
If you have larger tasks or time sensitive requirements and you would like an extra housekeeper to finish the tasks quickly, this can be arranged with our customer service team.
Often our housekeepers will pair up. One will look after the downstairs areas, like the living room, kitchen, and bathroom, for example, while your other housekeeper is upstairs working on the main bedrooms and bathrooms.
Do you offer carpet cleaning services?
As part of our regular housekeeping service, we provide standard carpet care services including:
Regular vacuum cleaning
Spot cleaning of surface stains
Deodorizing treatments
Basic maintenance care
While we take great care in maintaining your carpets through these routine services. To fully ensure your needs are met you may need to seek specific expertise.
We are always happy to coordinate with these providers on your behalf to ensure all your carpet care requirements are met to the highest standard.
Once I have selected the additional tasks can I change my mind?
Absolutely! We understand that needs change all the time.
We offer flexible modifications to your cleaning schedule. These changes must be applied 24 hours before service so we can adjust your housekeepers schedule.
We also have an Online Portal offering easy task management and client/housekeeper notes.
When booking online with Polly, you have a designated housekeeper to handle your requirements.
Therefore any emergency changes or same day modifications can be made, but this is up to your housekeeper’s discretion and time allotment.
How do you ensure consistency with changing tasks?
As a professional cleaning service, we maintain excellence through our dedicated team. Once you have started working and approved your housekeeper, we do not change the arrangement unless required. This ensures that your needs are consistently met with the same high standards each time.
We also keep detailed records of all tasks and preferences our housekeepers perform in your cleaning sessions.
Our management team perform regular quality checks to make sure our standards are being met and client satisfaction is maintained.
We also find that client communication, adjustments and feedback allow us to maintain consistency within our training practices. We keep an eye on our staff development and update our service offerings based on our clients’ needs.
Do you offer one-off or spring cleaning services?
We do not offer one-off cleaning services.
If you are interested in our cleaning services in London we do offer a trial clean. You can try out our service and meet your housekeeper before committing to the full package.
Spring cleaning and household deep cleaning can be included in your personal service schedule.
An initial trial clean is available when you sign up for a bi-weekly/weekly clean. In the unlikely event that you’re unhappy, we can offer you the chance to change your housekeeper or even cancel the service.